What is Enterprise Content Management (ECM)?

Manage information. Automate processes. Make information easier to find.

Enterprise Content Management (ECM) is the strategy and technology organizations use to capture, organize, manage, secure, find, share and retain documents and information throughout their lifecycle.

ECM brings documents, information and business processes together so information can be captured, organized, found, secured and used throughout the organization. Common ECM capabilities include:

Capture Documents and Information

Capture paper documents, electronic files, forms and other information and bring them into a managed digital repository.

Make Information Searchable

Use full-text search, metadata and other information about documents to help employees quickly find the information they need.

Automate Business Processes

Use electronic forms and automated workflows to route information, manage approvals, notify employees and reduce repetitive manual steps.

Secure Documents and Information

Control access to documents and information based on users, groups, roles and other security requirements.

Manage Records Throughout Their Lifecycle

Apply records management policies, retention schedules and other information governance requirements from creation or capture through final disposition.

Connect Information and Systems

Integrate content and processes with other business applications so employees can access and use information without creating additional information silos.

Why Do Organizations Use ECM?

Organizations often have important information spread across paper documents, shared drives, email, departmental applications and other locations. Finding the right information can take time, while manual processes can make routine work slower and more difficult to manage.

Enterprise Content Management can help organizations reduce these challenges by bringing information and processes into a more consistent, searchable and manageable environment.

The value of ECM can include faster access to information, less time spent searching for documents, fewer manual steps, more consistent business processes, improved information security and stronger records management and compliance practices.

As needs grow, an ECM platform can expand from solving a specific document or departmental challenge to managing information and processes across the enterprise.

Enterprise Content Management (ECM) and Laserfiche

Laserfiche provides a platform for organizations to manage documents and information, automate business processes, create electronic forms, manage records and connect information with other business applications.

Organizations can start with a specific need — such as making documents searchable or automating a manual process — and expand Laserfiche over time to support additional departments, processes and information across the enterprise.

Nine Peaks Solutions is a Laserfiche Solution Provider. We help organizations plan, implement and expand Laserfiche based on their business, information management and records management requirements.

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Nine Peaks Solutions is a Laserfiche Solution Provider helping organizations plan, implement, and expand their use of Laserfiche. From document and information management to process automation, records management, integrations, and Artificial Intelligence (AI), we help organizations use Laserfiche to make Your Business. Better!^®

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