Continuous Improvement in Action: Enhancing the Nine Peaks Solutions Website

Here’s what continuous improvement in action looks like at Nine Peaks Solutions: over the past several months, we’ve improved our website one piece at a time.

We started with a practical question: What would make it easier for someone to find a useful answer and decide what to do next?

So far, we’ve:

  • Created, redesigned, or updated 47 web pages.
  • Defined and organized 129 glossary terms.
  • Published the first six resources in the Nine Peaks Collection.

Each improvement helped us see where the next one could make a difference.

Make Information Easier to Find

We added Resources and the Laserfiche & Project Terms Glossary to the main navigation. The Glossary brings together terms people encounter in Laserfiche and other technology projects, from document metadata and records retention to process automation and continuous improvement. Readers can search for a term or browse by topic.

We also checked how the site works on phones and tablets. That surfaced practical issues, such as menus taking up too much room or columns making readers scroll sideways. Those details matter when someone is looking up a term or comparing options on a phone.

Show What an Improvement Could Look Like

We expanded our Laserfiche content so readers can explore a specific need, whether that means making documents searchable, improving a forms process, or managing records throughout their lifecycle. We also added clearer paths for organizations facing a system change. Someone preparing to leave a payroll or expense system can start with a question that’s easy to overlook: What information will we still need after access to the old system ends?

The Nine Peaks Collection gives readers guides and examples they can bring into a planning discussion. The first six publications include a county board meeting records use case, a guide to Digital Transformation & Continuous Improvement, and the Laserfiche ROI Roadmap & NPS Planning Tool.

Use What We Learn to Choose the Next Step

Plan–Do–Check–Act cycle: plan an improvement, try it, review the results, and use what you learn to guide the next cycle.

This is the same approach we bring to client projects: identify a need, make a manageable improvement, check how it works, and use what we learn to choose the next step. For us, that meant looking at the site the way a visitor would: Can I find the right page? Does it answer my question? Do I know where to go from here?

If you’re considering improvements for your own organization, our System Improvement Planning page offers a place to start. Pick one process that takes longer than it should or one piece of information that’s harder to find than it needs to be. That may be the right first project.

Help Us Shape Peak #7 in The Nine Peaks Collection

We could use a little charity from our readers. Peak #7 in the Nine Peaks Collection will be South Sister, also known as Charity. What use case or practical guide would you like us to tackle next?

If there’s a process your team struggles with or a topic you’d like to see explained through a practical example, we’d welcome your ideas. We’d also like to hear what you’ve found useful on the site and what we could make easier to find.