Category Archives: Document Management


Continuous Improvement in Action: Enhancing the Nine Peaks Solutions Website

Here’s what continuous improvement in action looks like at Nine Peaks Solutions: over the past several months, we’ve improved our website one piece at a time.

We started with a practical question: What would make it easier for someone to find a useful answer and decide what to do next?

So far, we’ve:

  • Created, redesigned, or updated 47 web pages.
  • Defined and organized 129 glossary terms.
  • Published the first six resources in the Nine Peaks Collection.

Each improvement helped us see where the next one could make a difference.

Make Information Easier to Find

We added Resources and the Laserfiche & Project Terms Glossary to the main navigation. The Glossary brings together terms people encounter in Laserfiche and other technology projects, from document metadata and records retention to process automation and continuous improvement. Readers can search for a term or browse by topic.

We also checked how the site works on phones and tablets. That surfaced practical issues, such as menus taking up too much room or columns making readers scroll sideways. Those details matter when someone is looking up a term or comparing options on a phone.

Show What an Improvement Could Look Like

We expanded our Laserfiche content so readers can explore a specific need, whether that means making documents searchable, improving a forms process, or managing records throughout their lifecycle. We also added clearer paths for organizations facing a system change. Someone preparing to leave a payroll or expense system can start with a question that’s easy to overlook: What information will we still need after access to the old system ends?

The Nine Peaks Collection gives readers guides and examples they can bring into a planning discussion. The first six publications include a county board meeting records use case, a guide to Digital Transformation & Continuous Improvement, and the Laserfiche ROI Roadmap & NPS Planning Tool.

Use What We Learn to Choose the Next Step

Plan–Do–Check–Act cycle: plan an improvement, try it, review the results, and use what you learn to guide the next cycle.

This is the same approach we bring to client projects: identify a need, make a manageable improvement, check how it works, and use what we learn to choose the next step. For us, that meant looking at the site the way a visitor would: Can I find the right page? Does it answer my question? Do I know where to go from here?

If you’re considering improvements for your own organization, our System Improvement Planning page offers a place to start. Pick one process that takes longer than it should or one piece of information that’s harder to find than it needs to be. That may be the right first project.

Help Us Shape Peak #7 in The Nine Peaks Collection

We could use a little charity from our readers. Peak #7 in the Nine Peaks Collection will be South Sister, also known as Charity. What use case or practical guide would you like us to tackle next?

If there’s a process your team struggles with or a topic you’d like to see explained through a practical example, we’d welcome your ideas. We’d also like to hear what you’ve found useful on the site and what we could make easier to find.

New HR Requirements: Is Your Employee Notification Process Ready?

Is your employee notification process ready for changing HR requirements? New personnel-record requirements take effect in New York on November 8, 2026, raising practical questions about secure notification and documentation.

Employee notification process graphic showing an HR professional with secure document sharing and notification symbols.

Is your employee notification process ready for changing HR requirements? New personnel-record requirements take effect in New York on November 8, 2026, raising practical questions about secure notification and documentation.

Who identifies the requirement? Who sends the notice? How is sensitive information shared securely? And how will your organization document the process?

A written policy establishes expectations. A consistent employee notification process helps your staff carry them out.

What Is Changing in New York?

Under New York’s new personnel-records law, employers must notify an employee within 10 days after placing information in the employee’s personnel record that is, has been used, or may be used to negatively affect the employee’s qualifications for employment, promotion, transfer, additional compensation, or potential disciplinary action.

The trigger involves placing qualifying information in the record. It extends beyond notifying someone after a disciplinary decision has already been made.

The law also establishes personnel-record access and employee-response rights, including providing copies of records within five business days of a written request. Your HR professional or employment counsel should determine how these provisions apply to your organization.

Put Your Employee Notification Process Into Practice

Consider how your organization will handle each step:

  • Identify the information: Establish who reviews personnel-file additions and determines when notification is necessary.
  • Track the deadline: Record when the information enters the personnel record and assign responsibility for the notice.
  • Notify the employee securely: Use an approved method appropriate for sensitive employee information.
  • Handle exceptions: Address failed delivery, unavailable employees, and approaching deadlines.
  • Preserve the history: Maintain the relevant document, notification records, and any associated employee response.

These responsibilities may involve HR, supervisors, records staff, and your technology systems. Clear ownership helps prevent a required notice from falling between departments.

How Can Laserfiche Support Your Approved Process?

Laserfiche can help organizations organize personnel documents, control access, and build workflows around their approved HR policies. Two approaches offer different levels of notification and response tracking.

Start With Secure Sharing Through Direct Share

Laserfiche Direct Share provides a way to securely share a document with an employee without attaching the actual personnel document to an ordinary email.

Direct Share audit history can record activity such as downloading the document. That activity can support your organization’s notification records.

A recorded download provides evidence of access activity. It does not, by itself, establish that the employee read, understood, or agreed with the document, or that a legal notification requirement has been satisfied.

Add an Explicit Acknowledgment Through Forms

Organizations wanting an explicit employee response can extend their process with Laserfiche Forms and the Forms Portal.

A configured process can allow the employee to submit an acknowledgment through a form and preserve that response with the related personnel records. Reminders and escalation can help HR follow up on outstanding acknowledgments.

The acknowledgment language can distinguish receipt from agreement with the document’s contents. Your organization and its advisers establish that language and the appropriate method for verifying the employee’s identity.

Nine Peaks Solutions can help you begin with secure sharing and expand to a forms process as your needs develop.

What About Organizations With Employees in Other States?

Personnel-record requirements already exist in other states. Massachusetts has a similar 10-day notification provision, while California provides personnel-record inspection and copying rights. The requirements differ by state.

Other states may adopt similar notification requirements in the future. Even if your organization has no New York employees, this is an opportunity to review how you securely notify employees of personnel-file changes and document that process.

Turn Your Approved Policy Into a Repeatable Process

Your organization establishes and approves its HR process with its advisers. Nine Peaks Solutions helps put that process into operation.

Whether you already use Laserfiche or are exploring your options, we can help you evaluate personnel-document storage, secure sharing, notification workflows, and acknowledgment processes.

How will your organization securely notify employees—and document that notification?

Discuss Your HR Document Process With Nine Peaks Solutions

Requirements vary by state. Your HR professional or employment counsel should determine the process appropriate for your organization. Nine Peaks Solutions provides technology and implementation services, not legal advice.

Legal information reviewed October 29, 2026. Consult the linked sources and your advisers for subsequent changes.

Nine Peaks Solutions Supports Oregon Municipal Recorders at OAMR 2026

Nine Peaks Solutions was pleased to once again serve as a Diamond Sponsor of the Oregon Association of Municipal Recorders (OAMR) Annual Conference, held September 22–25, 2026, in Lincoln City, Oregon.

As OAMR’s Preferred Technology Partner and a local Laserfiche Solution Provider, Nine Peaks values the opportunity to work with Oregon’s municipal recorders, city clerks, and other local-government professionals on practical ways to improve records management, information access, and everyday business processes.

Nine Peaks Solutions and Laserfiche booth at the OAMR 2026 Annual Conference

Working Through Municipal Challenges

One of the highlights of OAMR 2026 was Friday morning’s Municipal Services Lab. Nine Peaks participated in the session using the fictional City of Marionberry case study to explore challenges that can occur across municipal departments and services.

Rather than focusing on a particular product or feature, the session looked at the municipality as a whole — identifying priorities and discussing how improvements to people, processes, information, and technology could help address them.

Municipal Services Lab at the OAMR 2026 Annual Conference

Resources to Use After the Conference

Nine Peaks also prepared resources designed to remain useful after everyone returned home from Lincoln City.

The NPS Municipal Recorder Resource Kit provided OAMR members with access to the May 2026 Laserfiche training session, training materials, municipal use cases, the Nine Peaks Laserfiche Practical Guide, the Laserfiche & Project Terms Glossary, and additional online resources.

The municipal use cases include examples for capturing and managing Municipal Court summons and citations and managing Intergovernmental Agency Agreements — practical examples of how Laserfiche can be applied to specific municipal information-management needs.

NPS Municipal Recorder Resource Kit provided for OAMR 2026

Explore Resources for Municipal Recorders & City Clerks →

Thank You, OAMR

Thank you to OAMR, it’s leadership, conference organizers, and everyone who visited Nine Peaks at Table 12, participated in the Municipal Services Lab, or spent time talking with us during the conference.

Nine Peaks Solutions looks forward to continuing to support Oregon’s municipal recorders and city clerks throughout the coming year.

Laserfiche Launch 2026 initiative underway

Introducing Laserfiche Launch 2026:
Empowering Public Sector Innovation

As we move through the final calendar quarter of 2025, Nine Peaks Solutions is excited to announce a new company initiative designed specifically for public sector organizations: Laserfiche Launch 2026. This initiative highlights an introductory package tailored to showcase the value, capabilities, and long-term benefits of the Laserfiche Cloud product suite.

Laserfiche Launch 2026 was created to help public entities understand how modern digital transformation tools can streamline operations, improve transparency, and strengthen constituent services. Whether your organization is currently evaluating content management solutions or looking to modernize outdated processes, this initiative provides a clear starting point.

Public Sector Demo Event

As part of Laserfiche Launch 2026, Nine Peaks Solutions will be hosting a live demonstration of the Laserfiche Cloud platform. This session will focus on real-world use cases, feature highlights, and the measurable advantages Laserfiche can bring to public sector organizations of all sizes.

To access the event description and registration page, click here.

Get Involved

We encourage you to take part in this initiative and explore how Laserfiche can support your mission. You can:

  • Sign up for the demonstration session

  • Schedule time to discuss your organization’s specific needs

  • Email us with inquiries

  • Or simply give us a call at 541-797-7595

If you’re ready to start transforming the way your organization manages information in 2026 and beyond, Nine Peaks Solutions & Laserfiche are here to help.

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Nine Peaks Solutions Sponsors & Attends OAMR 2025 Annual Conference

 
Nine Peaks once again appreciated the opportunity to sponsor and participate in the Oregon Association of Municipal Recorders (OAMR) 2025 annual conference in Eugene, September 23rd through 26th. It was great to be able to be once again be the premier Diamond Sponsor and to be able to represent Laserfiche at the conference.

The highlight of the conference was the opportunity to be able to discuss the premier records management solution with the conference attendees and also the opportunities for organizations to be able to advance technology usage for their constituents.

Note:  Captain Laserfiche did make an appearance at this conference on behalf of Nine Peaks.

 

Nine Peaks Solutions Sponsors & Attends WMCA Conference for 2025

This week Nine Peaks attended & sponsored the Washington Municipal Clerks Association (WMCA) 2025 Annual Conference in Blaine, WA. We are proud to be the Platinum sponsor for this organization’s conference and to support their mission of promoting professional and educational standards for municipal clerks. During the conference our group was busy meeting with new organizations on behalf of Laserfiche, the premier records management solution.
       

The theme of the conference was Superclerks. As part of the conference’s Wednesday night dinner, everyone attending was invited to dress as their favorite Superhero. For the annual banquet on Thursday evening, everyone was to dress as the Superhero’s alter ego (i.e. almost normal).

Note:  Captain Laserfiche did made his inaugural appearance at the Wednesday night Superhero banquet on behalf of Nine Peaks Solutions.

Nine Peaks Solutions Connects with Leaders at Association Of Oregon Counties Conference

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Nine Peaks Solutions was proud to sponsor and attend the Association of Oregon Counties (AOC) Conference in Eugene, Oregon this week. This annual gathering brought together county leaders, administrators, and partners from across the state to share insights, discuss challenges, and explore innovative approaches to serving Oregon communities.

As a company committed to supporting public-sector organizations with thoughtful, practical solutions, the AOC Conference provided an invaluable opportunity for our team to connect directly with county officials and better understand the evolving needs of local government.

Read more…

Nine Peaks Solutions Connects with Municipal Leaders at League of Oregon Cities Conference

 

The Nine Peaks Solutions team had the pleasure of attending the recent League of Oregon Cities (LOC) conference, held right here in our hometown of Bend, Oregon. As proud partners and Laserfiche experts, we were thrilled to showcase the power of this industry-leading records management solution to conference attendees.

Bringing the Tech Sherpa Team Together

One of the highlights of the conference was getting our top “Tech Sherpas” together in one place. Our team of Laserfiche specialists was ready to demonstrate the transformative capabilities of this cutting-edge platform. From large municipalities to smaller local governments, we were proud to highlight how Laserfiche can streamline records management and fulfill each organization’s unique needs.

Connecting with Oregon’s Municipal Leaders

The League of Oregon Cities conference provided an invaluable opportunity for the Nine Peaks team to engage directly with the state’s municipal leaders. We enjoyed insightful conversations about the evolving landscape of public records and information management, and how technology like Laserfiche can drive efficiency and transparency.

Fostering Lasting Partnerships

At Nine Peaks, we believe true success comes through collaboration and partnership. Our experience at the League of Oregon Cities conference reinforced the strong relationships we’ve built with municipalities across the state. We’re honored to support Oregon’s local governments in optimizing their records management processes and better serving their communities.

As we reflect on this rewarding conference, the Nine Peaks team is energized to continue our mission of empowering Oregon’s cities and counties through innovative Laserfiche solutions. We look forward to many more opportunities to connect with municipal leaders and showcase the transformative power of this remarkable technology.

     

 

Nine Peaks Solutions Showcases Laserfiche at OAMR Conference 2024

                     

The Nine Peaks Solutions team was thrilled to have participated in the annual Oregon Association of Municipal Recorders (OAMR) conference in Pendleton for 2024 as a Diamond sponsor. Our very own Eric Skidmore and Denice Kindig were on-site, connecting with attendees and sharing insights about the latest tools and best practices for municipal records management.

Engaging with the OAMR Community

The OAMR conference provides a fantastic opportunity for Nine Peaks to engage directly with the municipal recorders who are at the forefront of public record management. Eric and Denice enjoyed lively discussions about the evolving landscape of record-keeping, and how technology like Laserfiche can streamline operations and improve transparency.

Connect with the Nine Peaks Team

If you attended the OAMR conference, we thank you for visiting the Nine Peaks booth and chatting with Eric and Denice. They enjoyed learning more about the unique challenges you face and discussing how Nine Peaks can help optimize your municipal record-keeping processes.

We’re proud to have been a part of this important gathering of Oregon’s municipal leaders, and we look forward to continuing our support of the OAMR community.

 

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Nine Peaks Sponsors & Attends The Washington Municipal Clerks Association Annual Conference 2024

 

This week, our team had the great pleasure of being one of the Diamond sponsors for the highly anticipated Washington Municipal Clerks Association (WMCA) Annual Conference for 2024 in Yakima.

It was an honor to support this vital event that brings together clerk professionals from across the state. We extend our sincere gratitude to all the talented and hardworking clerks who took the time out of their busy schedules to visit our booth and engage with our team throughout the multi-day conference. Your curiosity, insights, and willingness to learn about our latest solutions were truly inspiring. We were deeply impressed by your dedication to excellence and your evident passion for serving your local communities with integrity.

The conversations, networking opportunities, and deep dives into relevant topics made this year’s conference an exceptionally valuable experience. Kudos to all the conference organizers and volunteers for their tremendous efforts in putting together such a well-run, informative, and engaging event. From the thoughtfully curated sessions and workshops to the productive networking events, it’s clear how much careful planning and attention to detail went into making this a successful conference. We’re already looking forward to next year’s event and continuing to strengthen our connections with Washington’s outstanding clerks. Their commitment to their crucial roles is admirable and uplifting. We are honored to support and collaborate with such consummate public servants.

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